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FAQ

Got questions about EMERGE Cosmetics? Check out our Frequently Asked Questions section below to learn more!

General

Our products were first manufactured in February 2020 and we had our first launch August 18, 2020.

We are owned by a small business owner who has been a professional makeup artist for over a decade.

Our products are made to be kind to ourselves and others – including being cruelty free, gluten free, and mostly vegan.

We make sure to explicitly say which items are vegan on each product page.

If it doesn’t say it is vegan anywhere on the individual shop page, it is not vegan.

Shipping & Returns

We do! If you are unsatisfied with your item, you can ship it back to us within 14 days to receive a full refund. The item(s) must be unopened and unused. Return shipping is to be covered by the customer.

Yes! If you have decided you want another item in place of the one you ordered, you can exchange it within 14 days.

The original item must be returned unopened and unused. Return shipping is covered by the customer.

At this time, we only ship nationwide to the United States.

All orders are shipped via USPS.

We are proud to say we ship orders as quickly as possible!

With that being said, we ship on Mondays, Wednesdays, and Fridays, excluding holidays.

Payment & Orders

No worries! We get it can be overwhelming when there’s so many good options. Feel free to fill out our contact form with the shades you’re debating, what look you’re going for, and your skin tone. We’re happy to help you choose the right product for you!

We work with Stripe, which is a way to keep all online payments secure for the customer.

We accept all major credit cards, including Visa, MasterCard, and AMEX.

Have more questions? We’re happy to help!